General Questions
How do I register as a student?
Click the “Sign Up” or “Register” button on the top-right of the website, fill in your details, and verify your email. Once registered you can browse and enroll in courses.
How do I become an instructor?
Go to the “Instructor Registration” page, complete the registration form and submit your profile. Our team will review your details and notify you by email when your instructor account is approved.
Payments & Orders
What payment methods are accepted?
We accept major credit/debit cards and supported local payment gateways. All payment processors are secure. Specific payment options may appear at checkout.
Are course purchases refundable?
Course refund policy depends on the course and instructor. Unless otherwise stated on the course page, purchases are non-refundable. For disputes or issues, contact our support within 7 days of purchase.
Do I get an invoice or receipt?
Yes — after a successful purchase you will receive an email confirmation with the receipt. You can also view order details in your account dashboard.
Course Access & Content
How long do I have access to a course?
Access duration is set by the instructor or the course settings. Many courses offer lifetime access, while some are available for a fixed period — check the course description for details.
Can I download course materials?
Some courses provide downloadable resources (PDFs, slides). Download availability is controlled by the instructor and indicated on the course page.
Do you provide certificates?
Certificate availability varies by course. If a certificate is offered, details will be shown on the course page and you will receive it after completing the required activities.
Technical & Compatibility
What devices can I use to study?
The platform works on desktop, laptop, tablet, and mobile browsers. For best experience use the latest version of Chrome, Firefox, Safari, or Edge.
I'm having playback issues with video lessons — what should I do?
Try clearing your browser cache, disabling browser extensions, or switching to another browser. If the problem persists, contact our support with the course name and a screenshot.
Shop & Paper Purchases
How do I buy paper or course materials from the Shop?
Visit the Shop page, add items to your cart, and proceed to checkout. Shipping, delivery options, and any local taxes or fees will be shown before payment.
Is shipping available within Sri Lanka?
Yes — we ship within Sri Lanka. Shipping costs and delivery times will appear during checkout and depend on your selected delivery method.
Security & Privacy
Is my personal information safe?
We use standard security practices to protect your data. Please see our Privacy Policy for full details on how we collect, use, and store personal information.
Who owns the course content?
Course materials are owned by the course creator (instructor) unless explicitly stated otherwise. You must not redistribute or publicly share paid course content without permission.
Contact & Support
How can I contact support?
If you need help, contact us at:
- Phone: +94 74 275 3420
- Address: Kegalle, Sri Lanka
- Website: www.eduacademyportal.com
For account-specific issues, include your registered email and any relevant order/course details to speed up help.
Changes to this FAQ
We may update this FAQ as the platform evolves. Continued use of the website indicates acceptance of any changes.